Reservations
12.3863-6366/ 12 3863-6657/ 12.99760-3542

Reservation Policy

Cancellation Policy

Cancellation requests must be made by email to aldeiadesahy@gmail.com and will only be considered after received a confirmation from the hotel.

• Animals are not allowed. In case of disobedience check in  won´t be made and there will be no return.

  • for cancelation of credit cards, no matter how early it´s done, there is a R$ 100,00 fee charged.

• Cancelation requests made 15 days before of the date of entry, will totaly refunded, only charged bank fees. Or you can use the credit up to 3 months from the date of the reservation, except holidays or vacations.

• Cancelation request made from 15 to 05 days before to the date of entry - 50% refund or credit of the value to use in fiture reservation (up to 3 months from the date of booking, except holidays or vacations) 

• Cancelation request made with less than 05 days before the date of entry no refund of the amount paid.
• No show - no refund. The room is available for 24 hours and then will be available for sale.
• Leaving before - any package will be charged the full amount and no refunds.
• Promotional packages - no refunds or rescheduling
• There can only be one rebooking date.

Holidays and Vacations
• Cancellation request made 30 days prior to the date of entry - will be refunded the total will totaly refunded, only charged bank fees. Or you can use the credit up to 3 months from the date of the reservation, except holidays or vacations.
• Cancellation request within 30 to 15 days before date of arrival - 50% refund or credit for future reservation up to 3 months from the date of the reservation, except holidays or vacations.)
•Cancellation request made within 15 to 7 days from date of entry no refund of the amount paid. Up to 7 days before you can get credit for use in reservation (up to 3 months from the date of booking, except holidays). Within less than 7 days no refunds or rescheduling.
•There can only be one rescheduling.

New years Holiday
• Cancellation request made 30 days prior to the date of entry - will be refunded the full amount deducted bank fees, credit or use in future reservation.
• Cancellation request within 30 to 15 days before date of arrival - no refund of the amount paid. Use of credit for future reservation.(up to 3 months from the date of booking, except holidays)
• Cancellation request made within less than 15 days from date of entry no refunds or rescheduling.
•There can only be one rescheduling.


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