Booking Policy

Cancellation Policy

Cancellation requests must be made in writing to reservas@sahy.tur.br and will only be considered as received after a confirmation from the hotel.

• It is not allowed to enter animals. In case of disobedience you will not be allowed to check in and there will be no return.

  • for requests for cancellation of credit card, regardless of the advance will be charged an administrative fee of $ 100

• Request made 15 days prior to the date of entry, will be refunded the full amount of the deposit, discounted bank fees or value-for-use credit (within 3 months of the date of reservation, except holidays or holidays).
• Request made within 15 to 05 days prior to the date of entry - 50% refund or value-for-use credit (within 3 months of the date of reservation, excluding holidays or holidays)
• Request made within 5 days before the date of entry there is no refund of the amount paid. Up to 24 hours in advance, the credit is in value for use (within 3 months of the date of the reservation). Cancellations made 24 hours in advance, there is no return or redial.
• No show - no return. The chalet is available for 24 hours and will be made available for sale.
• Early departure - in any package will be charged the full amount and no return.
• Promotional packages - no return or redial
• Only one date redial can be made.

Holidays and Holidays
• Request for cancellation made 30 days prior to the date of entry - will be refunded the full amount discounted bank fees, or use of the value in credit.
• Cancellation request within 30 to 15 days prior to arrival date - 50% refund or credit on daily basis for use (within 3 months of reservation date, excluding holidays)
• Request for cancellation made within 15 to 7 days of the date of entry there is no refund of the amount paid. Up to 7 days before, you can have credit on daily rates for use (within 3 months of the reservation date, excluding holidays). In less than 7 days there is no return or redial.
• Only one date redial can be made.

New year
• Request for cancellation made 30 days in advance of the date of entry - will be refunded the full amount discounted bank fees, or use in credit on a daily basis.
• Request for cancellation within 30 to 15 days prior to the date of entry - there is no refund of the amount paid. Use of credit in daily rates for use (within 3 months of the date of reservation, excluding holidays)
• Request for cancellation made within less than 15 days from the date of entry there is no return or redial.
• Only one date redial can be made.